Terms & Conditions

Merchandise Orders

• All merchandise will be shipped within 3 business days after receipt of order.
• If we are out of stock on an item or there is a delay in shipping, you will be notified by email.
• If you have an issue with your order, please contact us at info@​heimbbq.​com or call (682) 703‑2474
• You may cancel an order, before it ships, by contacting us at info@​heimbbq.​com or call (682) 703‑2474
• Please email or call with any questions regarding online merchandise purchases info@​heimbbq.​com or call (682) 703‑2474
• All refunds will be completed within 7 to 10 business days.

Food Pre-Orders

• Food pre-orders must be placed 72 hours in advance.
• All food pre-orders are prepared and picked up at
  • Heim River Location,
  • 5333 White Settlement Road,
  • Fort Worth, TX 76114.
• Your order will be ready for pick-up at the time you selected on the website.
• If you have problems with your order, please contact us info@​heimbbq.​com or call (682) 707‑5772
• All refunds will be processed in 7 to 10 business days.