Terms & Conditions
Merchandise Orders
- All merchandise will be shipped within 3 business days after receipt of order.
- If we are out of stock on an item or there is a delay in shipping, you will be notified by email.
- If you have an issue with your order, please contact us at info@heimbbq.com or call (682) 703‑2474
- You may cancel an order, before it ships, by contacting us at info@heimbbq.com or call (682) 703‑2474
- Please email or call with any questions regarding online merchandise purchases info@heimbbq.com or call (682) 703‑2474
- All refunds will be completed within 7 to 10 business days.
Food Pre-Orders
- Food pre-orders must be placed 72 hours in advance.
- All food pre-orders are prepared and picked up at
- Heim River Location,
- 5333 White Settlement Road,
- Fort Worth, TX 76114.
- Your order will be ready for pick-up at the time you selected on the website.
- If you have problems with your order, please contact us info@heimbbq.com or call (682) 707‑5772
- All refunds will be processed in 7 to 10 business days.